FAQs – VRus Escape Reality – Virtual Reality Center

FAQ’s

General

What is VRus Escape Reality?

We are San Antonio’s first fully dedicated Virtual Reality Escape Rooms, Adventure games, and Free Room Arena. Our experiences can accommodate up to eight players in the same virtual game.
We have invested heavily in the top state-of-the-art hardware for the best quality experience anywhere. This means that we run Alienware R12 computers, each with an Nvidia RTX 3080 to run the HTC Vive Pro 2 headsets.
For our specially designed arena, we have Meta Quest 2 headsets (formerly known as the Oculus) where in each game, you can see each other in-game exactly where you are standing in real life.
We work with some of the top virtual reality developers in the world to create fully immersive games.

What are the hours of operations?

We are open 7 days a week.

Mon – Thru: 4:00 PM – 10:00 PM
Fri – Sun: 11:00 AM – 10:00 PM

How to find us?

We are located in the shopping center at the corner of Huebner and Bandera next to Peter Piper Pizza. Our address is 6959 Bandera Road, San Antonio, TX 78238.

How is the parking?

While we do not have any dedicated parking, the parking lot is quite large, and there is always a space to park.

Can I have a drink before my VR Experience?

VRus Escape Reality is meant to be a social experience, and we understand if you want to enjoy a few drinks before you come. However, please remember that too much alcohol and VR do not mix very well.
We do recommend that you come as sober as possible to make your experience smooth and enjoyable and protect your group from unnecessary incidents.
We also have a strict NO DRUGS policy.
If our staff believes that you are too intoxicated to play for your safety and the safety of other customers, we may ask you to reschedule your booking.
Please note: we will be unable to offer a refund.

Do I need to sign a waiver?

All guests must fill out a waiver. Guests under the age of 18 years old must have a parent/guardian physically present in the store during the session to sign a minor waiver form.

Virtual Reality Experience

What are the age limits and VR requirements?

13 years+ (with the exception of games marked as suitable for ages 10 and up) and 48″ or taller to play. Must support gear weight of 20 lbs for the VR Arena games.

Guests aged 10 to 12 who want to play VR games must have a parent or guardian participating in the experience with them.
While we believe that anyone should be able to play in VR due to the sizes of the headset and complexity of our games, we do not recommend the experience for customers under the age of 13.
Some of our games are very scary for the young ones (and some adults too!). For more information, please check out our VR Free Roam Arena and VR Escape Room page.
For guests under the age of 18 years old must have a parent/guardian physically present in the facility during the session to sign a minor waiver form.
Due to how the VR systems work, we do not recommend this experience for pregnant women, epilepsy, or those with heart conditions.
Running, offensive or lewd behavior will cause us to send you back to the reality outside of our front doors.

Am I going to hit other players or walk into walls?

VR Escape Games and VR Adventure games each have a rug in the shape of a circle. Staying on this rug will ensure that you do not get close to the edges of other people. All of our play spaces for these games are 9 feet by 9 feet. If you do happen to stray from the rug, the game will notice this and redirect you to get back into the game.
The VR free roam arena uses the Meta Quest 2 headsets with a built-in guardian to keep you in the game. If it senses you are getting too close to the edge of the boundary, you will see a blue wall, and then it will pull you out of the game for you to reset yourself.

I do not really like playing video games. Is VR right for me?

Definitely! We have games for everyone regardless of their interests, age, or tech knowledge. With over 20 games, we can accommodate your group.

Will I experience motion sickness?

People wearing a VR headset can sometimes feel discomfort and experience a type of motion sickness or vertigo.
In most cases, becoming nauseated while wearing a headset can happen in seated or standing experiences where movement in the game does not match your physical body movement.
Motion sickness is caused by a difference between your actual and perceived motion.
While VRus Escape Reality cannot 100% guarantee you will not experience motion sickness during your VR experience; however, our technology has proven to have little to no impact.

Will I be paired with strangers during the VR experience?

All bookings at VRus Escape Reality are private.
While there might be other guests at the venue, you will always play with people from your own group.
Once the headsets are on, you will be fully immersed in a new world.

What if I wear glasses?

Due to some glasses being too large, contacts are preferred.
If you wear glasses, we suggest keeping them on as most frames should easily fit under our headsets.
If you have a light visual impairment, you may not need to wear your glasses during gameplay.

Booking & Pricing

Games / Experiences, Pricing, and Cancellations Policy

We currently have three main types of experiences: VR Escape Rooms, VR Adventure Games, and our premium Free-Roaming VR arena.
Our current pricing is $30 per person (Monday thru Thursday) and $35.00 (Friday thru Sunday) per session and gameplay can last up to an hour.
Like a movie theater, we cannot accept any last-minute rescheduling or refund for cancellations once the booking is confirmed.
We do understand that sometimes customers will have to reschedule. You can purchase a rescheduled protection plan in the event you need to have your booking protected. Our team can assist you with rescheduling to find a more suitable time slot if this situation does occur.
Additionally, under certain circumstances, we can issue a store credit that you will be able to use later.

What kind of payments are taken for the games?

All major credit cards are accepted for payment. Please note that we are unable to accept cash.

Do I have to book in advance or can I walk in?

We are happy to accept any walk-ins; however, we cannot guarantee that there will be an opening at the time of the walk-in.
We strongly suggest booking online, or we can book you at the time of your walk-in. We are next to some great stores for you to visit, including Peter Piper Pizza, to fix that hunger before coming over.

Do I have to choose the game in advance?

Not at all! Choose a game experience and we will help with the rest.
When you arrive, if you are unsure of your game, our staff will gladly help you pick from our games the most suitable game for your group.

When should arrive for my VR experience? What happens if I arrive late?

Please arrive 15 minutes before your game start time for game preparation and instruction.
As a courtesy to all players, all games start exactly at their published time. If you arrive late, you can still play, but you may have time deducted from your adventure. There will be no refunds for late arrivals.

Safety Precautions & Others

What is your cleaning and sanitization procedure?

Here at VRus Escape Reality, we comply with the latest recommendations for all VR equipment. After every session played, we go through a lengthy equipment cleaning process to ensure your safety.

What type of equipment is used?

For VR Free Roam Arena games, we use Meta Quest 2, and for VR Escape Rooms & Adventure Games, we use HTC Vive Pro 2

What type of clothing is recommended?

Dress fashionably for comfort.
We recommend that you come in workout clothes if you are playing the VR Free Roam Arena games.
If you have a hair bun or hairpiece, we may ask you to remove it so it will not interfere with the use of the headset.

Do you serve food and drinks?

We provide courtesy water and sell snacks at the front lobby

Do you provide birthday parties?

Currently, we offer a 20% discount for groups of 8 or more when celebrating a birthday at our venue, However we do not have a designated birthday room. Contact 210-465-7065 for more details.

Contact Us

Don’t hesitate to reach out with the contact information below, or send a message using the form.

6959 Bandera Rd
San Antonio, TX 78238

vrusescapereality@gmail.com
(210) 465-7095

Monday: 4:00 pm – 9:00 pm
Tuesday: 4:00 pm – 9:00 pm
Wednesday: 4:00 pm – 9:00 pm
Thursday: 4:00 pm – 9:00 pm
Friday: 11:00 am – 10:00 pm
Saturday: 11:00 am – 10:00 pm
Sunday: 11:00 am – 9:00 pm